[ossig] [Fwd: Re: TM Net User Group Klang Valley]

[Choong Hong Cheng]

Let's hope this meet up with TMnet will lead us a better tomorrow ..........

On 10/9/06, Molly Cheah <drcheah at pc.jaring.my> wrote:
>
> The Klang Valley User group is meeting on 11th Oct and it's on the
> agenda that I report the activity outline and timeline for the SIG OSS
> and digital divide. I will post a draft to this list by tomorrow night
> to include suggestions and proposals posted on this list.
>
> If you wish to get your views in please post to this list asap.
>
> Molly
>
>
>
> ---------- Forwarded message ----------
> From: "Jeff Ooi" <jeffooi.screenshots at gmail.com>
> To: drcheah at pc.jaring.my
> Date: Mon, 9 Oct 2006 11:09:30 +0800
> Subject: Re: [ossig] TM Net User Group Klang Valley
> On issue of Service Level,:
>
> ( 1 ) If it's enterprise account, refer to your SLA, if any.
>
> ( 2 ) If there isn't a SLA, refer to Klang Valley User Group SIG in
> charge of broadband & dial-up.
>
> If it's not encompassed in ( 1 ) and ( 2 ) and if it's specifically a
> hosting issue, refer it to Klang Valley SIG in charge of Hosting. Give
> details of the managed services company that handle his hosting. Be
> specific whether it's virtual hosting or co-lo.
>
> We won't take generic questions -- but only specific ones with
> substantiated facts --  from this point onward.
>
> Cheers
> Jeff
>
> On 10/7/06, Uwe Dippel <udippel at uniten.edu.my> wrote:
> > Dr Molly Cheah wrote:
> >
> > [snipped a lot of good ideas]
> >
> > > *Broadband & Dial-up*
> > > *Applications*
> > > *Hosting *
> > > *Content *
> > > *New Technology*
> > > *OSS** and Digital Divide*
> >
> > Where is Service Level ??
> >
> > We've been experiencing an outage since more than 48 hours (no, Colin,
> > not *working hours*, but still, hours) in Sri Petaling.
> > Whenever I call, I get a pre-recorded message "We are currently
> > experiencing connection problems in Sungei Besi. Our technical teams
> ..."
> > That was on Thursday. That was on Friday. That is today.
> > There is nothing on the website; not even after 48 hours.
> > I sent a mail to custcare, yesterday; not even an acknowledgement
> > received. By the way, we don't live in Sungei Besi, but from previous
> > problems I know that we are considered Sungei Besi. (Maybe someone can
> > offer them a map of KL ?)
> > No solution, no acknowledgement, no online customer information, playing
> > hangman while waiting for phone assistance.
> >
> > If the argument wasn't growing a beard by now, I'd resort to call this
> > 'Third World'. But these days, my impression is that these guys know it
> > and accept it.
> >
> > So, back to the begin: What is the meaning behind all those futuristic
> > and fantastic titles and group names, when the very basic down-to-earth
> > service cannot be provided ?
> >
> > Uwe
> >
>
>
> --
> Cheers!
>
> JEFF OOI
> Blog: www.jeffooi.com
> Award: RSF FREEDOM BLOG, Asia
> Reference: www.rsf.org/blog-awards-en.php3
> Encrypted Mail: jeffooi at hushmail.com
>
>
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>
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