[ossig] TM Net User Group Klang Valley

[Choong Hong Cheng]

> Sure. That's what I said. They accept that they have to make sure that
> their services and products can be used by non-IE browzers. I was told
> that their on-line billing payment now support firefox, mozilla etc. in
> response to my informing them that I don't use that service because I
> don't use IE. In fact when I encountered connection problem lately and
> called their call centre, the guy even suggested that there was
> something wrong with my browzer and promptly suggested that I switch to
> using firefox or mozilla, without knowing what I was using then. I was
> amused by that. The biggest challenge will be educating their technical
> guys on the use of OSS. Even getting the SIG on OSS was so hard. But my
> strategy was to mention that there is a Govt Policy for public sector to
> use OSS with a well drawn out roadmap etc and then tell them to go to
> MAMPU's web-site on OSS. Then no-one argues further (and that includes
> Jeff)


You forgot one thing about TMnet .... they are private sector and not
government sector. They have the option to ignore government policy. Anyway
I might be wrong in this case :)

I am pretty sure they trying hard to meet all the customer demands. Just
that the call centre might not profesionally enough now, maybe just maybe as
time goes by, it will change ?

We can only hope they will improve....... As globalization getting nearer,
they have to improve and I hope they realize that ...... They should not
take customer lightly and I hope to see more action than just talk. No
pointing keep discussing and setting up meeting about it if NO ACTION is
taken. At the end of the day customer is the one will loss out and the bad
thing here in Malaysia, we can not switch to another telco. I just wonder
who fault is it to have only one single dominent telco in this country ?
Even small country like Singapore have more than 1 TELCO ..... :(
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