[ossig] TM Net User Group Klang Valley

[Molly Cheah]

Uwe,
I'm glad you copy your e-mail to Jeff Ooi who is the Chairman of this 
User Group. My initial post on the OSSIG list is to get feedback related 
to the use of OSS in relation to TM Net's products and services and also 
to get suggestions and proposals for the OSS SIG. Many of us are as 
frustrated as you are with regards to TM Net's services and we have very 
little idea as to our rights and entitlement in relation to what we had 
been paying for these services.

This User Group has just been formed and our visit to the Contact 
Centre, the Network Operation Centre and some of the responses based on 
the Q&A had been informative but had not been satisfactory. Consumers 
had to be better informed and these had not been done by TM Net itself. 
Perhaps a good start is to go to the Malaysian Communications and 
Multimedia Commission which is the watch dog of the industry. There are 
guidelines for consumers on various aspects e.g. I was informed that if 
you pay for a 1mbps broadband package, you should get 70% for 95% of the 
time (from my notes or something like that). There are complaint forms 
at the mcmc.gov.my web-site for consumers.

When the User Group is a little more settled and has its own web-portal, 
I'm sure the different people who heads the different SIGS will engage 
users in a more systematic manner than through this OSSIG list. However, 
I would like Aizat to let me know as to the requirements if we are to 
propose that TM Net host a local mirror site (similar to what Jaring is 
doing) for OSS downloads. That way they'll save a lot of bandwidth if we 
don't have to go overseas for our downloads and updates.

Molly
Uwe Dippel wrote:

> Dr Molly Cheah wrote:
>
> [snipped a lot of good ideas]
>
>> *Broadband & Dial-up*
>> *Applications*
>> *Hosting *
>> *Content *
>> *New Technology*
>> *OSS** and Digital Divide*
>
>
> Where is Service Level ??
>
> We've been experiencing an outage since more than 48 hours (no, Colin, 
> not *working hours*, but still, hours) in Sri Petaling.
> Whenever I call, I get a pre-recorded message "We are currently 
> experiencing connection problems in Sungei Besi. Our technical teams ..."
> That was on Thursday. That was on Friday. That is today.
> There is nothing on the website; not even after 48 hours.
> I sent a mail to custcare, yesterday; not even an acknowledgement 
> received. By the way, we don't live in Sungei Besi, but from previous 
> problems I know that we are considered Sungei Besi. (Maybe someone can 
> offer them a map of KL ?)
> No solution, no acknowledgement, no online customer information, 
> playing hangman while waiting for phone assistance.
>
> If the argument wasn't growing a beard by now, I'd resort to call this 
> 'Third World'. But these days, my impression is that these guys know 
> it and accept it.
>
> So, back to the begin: What is the meaning behind all those futuristic 
> and fantastic titles and group names, when the very basic 
> down-to-earth service cannot be provided ?
>
> Uwe
>
>