[ossig] TM Net User Group Klang Valley

[Uwe Dippel]

Dr Molly Cheah wrote:

[snipped a lot of good ideas]

> *Broadband & Dial-up*
> *Applications*
> *Hosting *
> *Content *
> *New Technology*
> *OSS** and Digital Divide*

Where is Service Level ??

We've been experiencing an outage since more than 48 hours (no, Colin, 
not *working hours*, but still, hours) in Sri Petaling.
Whenever I call, I get a pre-recorded message "We are currently 
experiencing connection problems in Sungei Besi. Our technical teams ..."
That was on Thursday. That was on Friday. That is today.
There is nothing on the website; not even after 48 hours.
I sent a mail to custcare, yesterday; not even an acknowledgement 
received. By the way, we don't live in Sungei Besi, but from previous 
problems I know that we are considered Sungei Besi. (Maybe someone can 
offer them a map of KL ?)
No solution, no acknowledgement, no online customer information, playing 
hangman while waiting for phone assistance.

If the argument wasn't growing a beard by now, I'd resort to call this 
'Third World'. But these days, my impression is that these guys know it 
and accept it.

So, back to the begin: What is the meaning behind all those futuristic 
and fantastic titles and group names, when the very basic down-to-earth 
service cannot be provided ?

Uwe